Shipping and Refund Policy
Processing and Shipping Time:
FireField will ship your order within 48 hours of order submission. Monday through Friday. Orders placed over the weekend will be shipped on the following Monday. Product purchases will not be charged till the product is shipped. Back ordered product purchases will ship when inventory is available up to 30 days. Back ordered product purchases remaining unavailable after 30 days will be terminated.
Note: Processing and Shipping time will result in total turnaround time, which will vary based on destination and shopper’s selected shipping method during checkout. Shipping time is estimated at 3 to 5 days.
Your Firefield product is warranted free of defects in materials and workmanship by a 3 year limited warranty on mechanical parts (eye pieces, lenses, adjustment knobs, and on/off switch), laser diodes, LEDs, night vision intensifier tubes, digital CCD chips, CMOS chips, and LCD/OLED displays. Non-rechargeable or disposable batteries are not covered under warranty. Rechargeable battery packs are covered by a 1 year warranty.
In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than Firefield. This warranty is non-transferable and is only valid if the product is registered in 30 days or if the date of purchase is within 3 years.
To register your product, go to the Product Registration page. Registering online may also provide additional coverage and faster warranty service.
Due to international laws, Firefield products out of the United States are covered under a 3 year Lifetime Warranty unless otherwise stated by law.
To receive a RA number for warranty service, or out-of-warranty repair, you will need to do the following:
- Fill out the online document labeled Return Warranty Authorization Form.
- Once the request has been received you will either receive a reply email that contains all necessary return information, or a customer service representative will contact you and give you an RA number over the phone.
If you are sending in a product for a warranty repair, you will be required to fill out a RA request form. Once the form has been received and processed, you will receive a confirmation email containing your RA number and a PDF Return Form. The Return Form must be filled out completely, and mailed in, with your product. In order for your repair to be successfully fulfilled, be sure to closely follow all instructions outlined by the Return Form. If any of the aforementioned instructions are not properly followed, your request cannot be processed and the product will be held until you are contacted, and proper documentation is received.
* Please note that the product received back by the customer may be different than the one sent in. For instance, in cases relating to discontinued products.
- To Send in the Product
- To send in the product, you will be required to include the following items:
- The filled out Return Warranty Authorization Form.
- The defective product.
- Copy of the original receipt showing when and where the product was purchased.
- The RA number printed on the box, with a return address.
* Warranty varies by country.
For a refund you must have purchased the product from fire-field.com. The first purchase of any model has a 14 day, 100% satisfaction guarantee. If for any reason, you are not completely satisfied with a particular product you may return it for a full credit within 14 days with your proof of purchase. Please fill out the Return Authorization Form located on this website under the Support ribbon tab. If you have any questions please call technical support at 1-817-225-0314.
Additional Contact Information
- Tech Support (North America): 1-817-225-0314
- Tech Support (Central and South America) 1-817-225-1637
- Fax: 1-817-394-1628
- Business Hours: Mon – Fri 8:00am – 5:00pm CST
- Tech Support (Europe, Africa and Middle East): 359-2-434-3293
- Business Hours: Mon – Fri 8:00am – 5:00pm EET